I had such high hopes for this five star hotel, but all I can truly say in its favour is that the room was lovely. The rest of it was just OK, nothing wrong with it, but all a bit ‘meh’.
I think my judgement was coloured because we started off on the wrong foot. The hotel allocated us a room which was barely completed (ie the paint was still wet) and there was a huge noisy digger right outside our window making the whole block tremble. I was off down to reception sharpish to complain but was told they could not move us until the next day. I complained to Thomas Cook who couldn’t do anything about it. Very disappointing.
We were moved next day to a lovely bungalow room with a sea view which was mercifully quiet. Because we had been inconvenienced on day one, we were compensated with a superior room which I have to say was lovely. We were also invited to have dinner in the Vulcan restaurant which is for Privilege guests only and was excellent.
The bathroom was great and the bathrobes were a nice touch.
The hotel is big, with several restaurants to choose from and plenty of pools, should you be inclined to take a dip. Not for me unless it’s 28 degrees outside! There is a really nice piano bar where you can take advantage of the all inclusive drinks package while you listen to some good live music. There’s also a sports bar where we spent a couple of nights. Service in the piano bar was a bit patchy but the sports bar was better. Drinks quality in both was excellent.
One of our favourite spots was Mike’s coffee shop where you could get a nice cappuccino and sit in the sun with a book.
The food was overall good, but not great. I’m not veggie, but I do like a good amount of vegetables and this is where I found it lacking. There were plenty of salads but cooked vegetables were disappointing. Breakfast and dinner were a bit of a scramble – hard to get a cup of coffee as I think the place was understaffed; cutlery, crockery and condiments were on a ‘steal it yourself from a spare table’ basis and there were long queues for speciality things like fresh pancakes. Fresh juices at breakfast was a nice touch but often the jugs were empty.
Lunch was a delight as it was warm enough to sit outside and I think the burger bar tempted some people away from the restaurant so we had more space and better service.
The location of the hotel was OK. There is not much to do or see in Playa Blanca, but for a week of just getting some sun on your face, it’s fine. Lanzarote is notoriously windy and our week was no exception. You need a cardigan or sweater in March and a jacket for evenings.
What I did enjoy was the opportunity to wear a dress in the evenings as the hotel felt dressy enough. Quite often these days everyone is in jeans and I do like to dress up now and again.
One mistake we made, and entirely our own fault, was that we booked a week that overlapped with the start of the Easter holidays, so that by the last couple of days the place was inundated with children. No-ones fault but our own! Really must be more careful with dates.
I enjoyed our week, but I think that the poor start definitely clouded my opinion and I wouldn’t return. This was our first stay with H10 and I can’t see me trying any of the others in the chain.